Discount Insurance Reviews 4,206

ONE OF THEIR STAFF DASHI SLAMOVA IS A REAL ASSET TO THIS ORGANISATION
SHE PUT LOTS OF EFFORT AND TIME WITH DUE CARE
SHE IS KNOWLEDGEABLE AND HAS PATIENCE

Date of experience: 21 July 2025

I used this company because they have always given a good price for multiple houses for rented properties and they didn't fail this time either. Christine was particularly good as she led me through the process after a bereavement forced me to take over multiple proprieties. There were a few glitches due to technology but staff were friendly and knowledgeable.

Date of experience: 02 July 2025

Nearly 60min on the phone - and what a great experience! Jamie really listened to my needs and made all the possible efforts to find the right landlord insurance for me. Ended up with lower policy fee than for the previous year.

Date of experience: 13 June 2025

Christine who i dealt with was very knowledgeable about all your products and was so polite and it was a fantastic experience dealing with her,she also managed to find me a very competitive price for my Landlord Insurance too, thanks Christine

Date of experience: 17 June 2025

Prompt answer, helpful and efficient service.

Date of experience: 11 June 2025

Discount insurance has been the most frustrating and unprofessional company I have ever dealt with. They were unable to complete basic tasks such as sending me my insurance quote despite me calling them 5 times to follow-up. They also got basic personal details wrong. I was given vague excuses and apologies. I I have spent countless hours on the phone trying to complete the simple task of getting my insurance quote. I called 5 times over the course of a 4-week period to get my insurance quote and I never received it. Every time I called, I waited 30 – 60 minutes to speak to someone. I have now gone with another insurer and should have done so sooner. They were not able to complete a task as simple as sending me my insurance quote, I can only imagine how difficult it must be to get a claim looked at and approved. Going with another provider is the best decision I have made for my business.

Date of experience: 02 June 2025

Kendall was excellent, polite and friendly and proactive in finding me the best deal for my rental portfolio.

Date of experience: 11 June 2025

Spoke to Ali recently about renewing my landlord insurance, and she was very helpful and clear in terms of running through the questions and the renewal process. Overall, I found her to be very professional and friendly and the experience was a positive one.

Date of experience: 06 June 2025

We spoke to Ayo regarding our building insurance renewals. He was very thorough, discussed the various aspects of the policies and explained everything in a clear and concise manner. Thank you Ayo.

Date of experience: 02 June 2025

I had a very good experience. My advisor Ayo was very patient and helpful. Thank you

Date of experience: 06 June 2025

Lady I spoke with was very pleasant and helpful. The call was quick and I got what I needed. She met the needs I required and was knowledgeable.

Date of experience: 02 June 2025

Good service, straightforward,

Date of experience: 31 May 2025

I received an email reminder to renew my policy which was useful. It took a couple of goes to get through on the phone, but once connected Ali was very helpful. As the underwriters had changed I needed to go through my details and what I required from a policy. This took a while (60 minutes) but it's the first time in 10 years, so hopefully I won't have to do it again for a while.

Date of experience: 02 June 2025

We renewed our landlord insurance with Discount Insurance but needed to change the name on the policies. We spoke to Ali who was a great help in going through all our requirements. She made everything so easy for us to understand. Her personality was so nice. She was so friendly and helpful. Ali is a great asset to Discount Insurance with her knowledge, experience and lovely nature. Thank you Ali.❤️

Date of experience: 05 May 2025

I am very happy with my experience when speaking with Christine about renewing my policy
She was most , helpful, friendly and polite. She explained everything to me and was extremely professional. Thank you Christine .

Date of experience: 30 May 2025

Kendal made my experience a very pleasant one.. she totally understood, knew her job very well & was very helpful also found a few mistakes in my original quote and corrected them .. Kendal was a joy 😀👍

Date of experience: 29 May 2025

Very helpful and understanding of what was needed. Friendly and supportive. Insurance sourced and sorted really quickly. Will definitely usd again

Date of experience: 30 May 2025

Clear and helpful telephone operator, explained options and helped to reduce the cost of the insurance.
Very pleasant manner.

Date of experience: 29 May 2025

Excellent service, felt I was the focus of the service

Date of experience: 28 May 2025

Although it didn't start well as policy renewal docs not received. However once I spoke to Umar he managed to find me a good quote. Made sure I got the renewal docs, gave me time to consider and came back to me to see if I was happy. Insurance sorted. Thank you Umar.

Date of experience: 27 May 2025